Last updated: June 2026
Thank you for ordering a custom crystal keepsake from Engraving with James. Here’s everything you need to know about how and when your order will be shipped.
1. Processing Time
Every crystal is custom-prepared and engraved to order. After your photo is reviewed and approved, please allow 3–5 business days for engraving, quality inspection, and packaging. You will receive an email notification when your order ships.
2. Shipping Time
- Standard Shipping (US): 5–7 business days after dispatch
- Expedited Shipping: Contact us before ordering to discuss rush options
- International shipping may be available — please contact us prior to ordering
3. Shipping Carriers
We ship via USPS, UPS, or FedEx depending on your location and order size. A tracking number will be emailed to you once your order has been dispatched.
4. Packaging
Every crystal is carefully wrapped and packed in protective foam to ensure it arrives safely. Gift-ready packaging is included at no extra charge.
5. Shipping Delays
While we do our best to meet all estimated delivery windows, delays can occasionally occur due to carrier issues, weather, or peak holiday seasons. Engraving with James is not responsible for delays once the package has been handed to the carrier.
6. Lost or Stolen Packages
If your tracking shows delivered but you haven’t received your package, please:
- Check with neighbors and your building’s mail area
- Contact the carrier directly with your tracking number
- Reach out to us at james@engravingwithjames.com and we’ll do our best to help
7. Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at james@engravingwithjames.com — we can only make changes before the order ships.
8. Contact
Shipping questions? Email us at james@engravingwithjames.com or visit our Contact page.