Last updated: June 2026
At Engraving with James, LLC, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we handle your information when you visit our website and purchase our personalized 3D crystal keepsakes.
Information we collect
We collect information that you provide directly to us when you create an account, make a purchase, or contact us. This includes your name, email address, billing and shipping addresses, and phone number.
Photo uploads and custom order details
To create your personalized 3D crystal keepsakes, we require you to upload photos and provide specific engraving details. These files and instructions are used solely for the purpose of fulfilling your custom order. We retain these files only as long as necessary to ensure your order is completed to your satisfaction.
How we use information
We use the information we collect to:
- Process and fulfill your orders.
- Communicate with you regarding your order status or inquiries.
- Improve our website and customer service.
- Send occasional promotional emails (only if you have opted in).
Payment and order processing
All payments are processed through secure third-party payment gateways. Engraving with James, LLC does not store your credit card or full payment information on our servers. We receive only the information necessary to confirm payment and process your order.
Shipping information
We share your name and shipping address with our trusted shipping partners to ensure your personalized gifts are delivered safely to your doorstep in Wintersville, Ohio, or wherever you are located.
Cookies and website analytics
Our website uses cookies to enhance your browsing experience and analyze site traffic. These cookies help us understand how visitors interact with our site, allowing us to make improvements. You can choose to disable cookies through your browser settings, though some site features may not function properly.
How customer information is protected
We implement a variety of security measures, including SSL encryption, to maintain the safety of your personal information. Access to your data is restricted to authorized personnel who need the information to perform a specific job (e.g., billing or customer service).
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: james@engravingwithjames.com